Samlex America does not sell directly to Amazon or other e-commerce marketplace platforms (such as Ebay, Walmart, Google Shopping, etc). Products found on such sites are sometimes sold by companies that are not authorized to do so, and may even falsely claim to be Samlex America. These are unverified sellers and goods sold by them may not be covered by the Samlex America warranty.
Warranty is based on the original proof-of-purchase to ensure authenticity and quality. Therefore, as a consumer, the best form of protection is to purchase from a Verified Samlex Dealer or Distributor. This also ensures the excellent product support and service that Samlex America provides.
If you purchase Samlex America products from an unverified seller:
- We cannot guarantee you will receive genuine or quality products.
- We may not be able to help you if you have a problem with the seller.
- We may not be able to determine whether the products you are purchasing are aging, counterfeit, defective, or otherwise compromised.
If you would like to confirm the authenticity of other online sellers, please email us at csteam@samlexamerica.com or contact our Customer Success Team at 1-800-561-5885.
WHERE TO BUY
If you are looking for our closest dealer, distributor or other Samlex source. Let us help you find it on our Where to Buy page.
WARRANTY REGISTRATION
Please take a moment to register your product and thank you for choosing Samlex America. Register here.
WARRANTY CLAIMS
If you are looking to make a warranty claim, please fill out the Warranty/ RMA Support form on our Contact page.
